Shipping
Destinations
The regions we currently ship to, and any we exclude.
- Domestic
- Awaiting domestic
- European Union
- Awaiting european union
- United Kingdom
- Awaiting united kingdom
- United States and Canada
- Awaiting united states and canada
- Rest of world
- Awaiting rest of world
- Excluded territories
- Awaiting excluded territories
Methods and cost
Each service, what it costs, and the threshold for free shipping if there is one.
- Standard — carrier
- Awaiting standard — carrier
- Standard — cost
- Awaiting standard — cost
- Standard — delivery time
- Awaiting standard — delivery time
- Express — carrier
- Awaiting express — carrier
- Express — cost
- Awaiting express — cost
- Express — delivery time
- Awaiting express — delivery time
- Free shipping threshold
- Awaiting free shipping threshold
Dispatch times
How long an order sits with us before it moves. Prescription orders take longer because the lenses are cut to the frame.
- In-stock frames
- Awaiting in-stock frames
- Prescription orders
- Awaiting prescription orders
- Order cut-off time
- Awaiting order cut-off time
- Non-working days
- Awaiting non-working days
Customs and duties
Who pays import charges on cross-border orders, and how they are collected.
- Duties and taxes — who pays
- Awaiting duties and taxes — who pays
- Collection method
- Awaiting collection method
- Declared value policy
- Awaiting declared value policy
Tracking your order
A tracking link is emailed when your parcel leaves us. If it has not arrived within the window above, contact us and we will chase the carrier.
- Tracking is sent to the email address on the order.
- Carrier updates can lag the parcel by a day.
- If tracking has not moved, tell us and we will open a case.