Care & warranty

Cleaning

The single biggest cause of scratched lenses is dry wiping.

• Rinse under lukewarm water before wiping — dust is abrasive.
• A drop of unperfumed washing-up liquid, then rinse and dry with the supplied cloth.
• Never use alcohol, glass cleaner, or anything with ammonia. Coatings do not survive it.
• Paper, sleeves and shirt tails all scratch. Use the cloth.

Storage

• In the case, closed, whenever they are not on your face.
• Never lens-down on a hard surface.
• Not on the dashboard — heat warps acetate and loosens hinges.
• Take them off with both hands. One-handed removal is what bends frames out of true.

Adjustment

Acetate softens under gentle heat and can be reshaped. That is a job for an optician with a frame warmer, not a hairdryer.

• Any Mori stockist will adjust a frame bought from us.
• Frames settle after the first week; a small tweak then is normal.

What the warranty covers

The term, what falls inside it, and what does not.

Warranty period

Awaiting warranty period

Period starts from

Awaiting period starts from

Covered — manufacturing defects

Awaiting covered — manufacturing defects

Covered — hinge and screw failure

Awaiting covered — hinge and screw failure

Covered — lens delamination

Awaiting covered — lens delamination

Not covered — accidental damage

Awaiting not covered — accidental damage

Not covered — normal wear

Awaiting not covered — normal wear

Not covered — third-party repair

Awaiting not covered — third-party repair

Prescription lens warranty

Awaiting prescription lens warranty

Transferable

Awaiting transferable

Making a claim

Claim assessment time

Awaiting claim assessment time

Repair turnaround

Awaiting repair turnaround

Who pays claim postage

Awaiting who pays claim postage

1. [ 01 ]Photograph the faultFrame front and the specific area, in daylight.
2. [ 02 ]Find your proof of purchaseOrder number, or the receipt if bought from a stockist.
3. [ 03 ]Send it to usWe will tell you whether it is a warranty repair, a paid repair, or a replacement.
4. [ 04 ]Send the frame inDo not attempt a repair first — third-party work voids the cover.